Board Advisor | SaaS Executive | Customer Success Leader

Sharae Matteu

Executive leader with deep expertise in Customer Success, SaaS operations, strategic growth, and scalable business transformation. I partner with founders and boards to strengthen retention, operational efficiency, customer experience, and long-term enterprise value.

Board Value Proposition

I bring the operator's perspective to the boardroom—translating customer intelligence into strategic decisions that drive growth, retention, and market expansion.

My background spans SaaS startups, enterprise customer environments, and global operations, enabling practical governance and strategic oversight for scaling organizations.

Executive Strengths

Customer Success Leadership

10+ years leading client success, enterprise operations, and strategic customer programs across SaaS and global startup environments.

Revenue & Retention Growth

Built customer success functions that improved retention, strengthened expansion opportunities, and increased long-term customer value.

Executive Partnership

Trusted advisor to founders, executives, and cross-functional leadership teams aligning customer strategy with company growth goals.

Operational Excellence

Designed scalable playbooks, onboarding systems, implementation frameworks, and governance models for high-growth SaaS organizations.

Professional Profile

Leadership Experience

  • • 10+ years in customer success management, IT leadership, and operations
  • • 6+ years building Customer Success functions for SaaS startups
  • • Expertise in onboarding, adoption, retention, expansion, and executive alignment
  • • Experience hiring, mentoring, and scaling high-performing CS teams

Board-Relevant Focus Areas

  • • Revenue retention and customer lifetime value strategy
  • • Go-to-market alignment and customer-led growth
  • • Operational governance and scalable systems
  • • Diversity, inclusion, and leadership advocacy

Strategic Advisory for Modern SaaS Companies

I help executive teams and boards identify the operational blind spots that impact growth—from customer retention risk and implementation friction to executive accountability and scalable post-sale strategy.